patient information

Appointments are required to see a provider. Call 412-321-4001 to schedule an appointment or schedule online.

To help ensure a smooth visit:

• Please arrive 15 minutes before your scheduled appointment to ensure you are ready to see the provider at your scheduled time.

• Please bring a photo ID, insurance card, list of your current medications, applicable co-pay or proof of income (if applying for our Sliding Fee Discount Program). 

• If you arrive late, your appointment may need to be rescheduled. Please review our No-Show/Late Arrival Appointment Policy below for more information.

We understand that unexpected circumstances may sometimes prevent you from attending an appointment. Our policy helps us make the best use of available appointments and ensure that as many patients as possible have timely access to care.

• Please make every effort to keep your appointments and arrive on time. If you need to cancel or reschedule, please notify us at least one (1) business day in advance. If transportation or other challenges make it difficult to attend your appointment, our Social Services Team is available to help. 

• Canceling or rescheduling on the day of your appointment will be recorded as a No-Show. 

• Arriving more than 15 minutes late for a medical or dental appointment, or more than 30 minutes late for a behavioral health appointment will be considered a No-Show. We will attempt to accommodate you with an alternative appointment that same day, if available. Otherwise, you may need to reschedule for another date. 

• After three (3) No-Show incidents within the same department, patients will be limited to scheduling same-day appointments in that department for the following six (6) months. Same-day appointments are not guaranteed and may require calling multiple times to find an available appointment.

Some health insurance plans require a referral before you can see a specialist, such as a neurologist or cardiologist. Please contact your health insurance provider to determine whether a referral is required.

If a referral is needed, you must first see one of our providers, who will determine whether a specialist referral is appropriate. The following information is required to submit a referral:

• Patient's full name, date of birth, address, and phone number 

• Health insurance name and member ID number 

• Specialist's name

• Facility/practice name, address, phone number, and fax number 

• Reason for the referral 

North Side Christian Health Center has a referral agreement with Allegheny Health Network (AHN) that allows uninsured and underinsured patients to access some services at a discounted rate (if available).

Referrals Contact

For questions about referrals, please contact our Referral Specialist at 412-321-4001, Extension 205.

Transferring Medical Records to North Side Christian Health Center

If you received medical care at another facility/practice and would like your records transferred to North Side Christian Health Center, please complete the Release of Information Form. Include the facility and provider name, address, phone and fax numbers, and dates of service.

Transferring Medical Records to Another Facility

If your medical records from North Side Christian Health Center need to be sent to another physician or medical facility/practice, please complete the Release of Information Form. Please include the dates of service, which records you would like to be sent, the receiving facility name, and the provider’s name, address, phone and fax numbers.

Obtaining Medical Records for Yourself or a Non-Medical Facility

To obtain copies of your medical records for yourself or for a non-medical facility, please complete the Release of Information Form. The fee for this service ranges from $2 to $29.61.

You can also access and download your records by logging into your account through the Patient Portal.

Medical Records Contact

For questions about medical records, please contact our Medical Records Specialist at 412-321-4001, Option # (pound).